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Bluepillow.comSurrounded by palm trees, this relaxed all-inclusive hotel in a Moorish-style building is 3 km from both the Medina quarter and the exotic Majorelle Garden.

Bluepillow.com
Bluepillow.com
FindHotel.net
Bluepillow.com
Bluepillow.com
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GoogleDear Anne,
We appreciate you took the time to share your review about your recent stay.
However, it is unfortunate your time with us was less than perfect. We are always looking into feedback to continue to better our establishment.
We would like to apologize for being disturbed by noise and other guests, you can be sure that all our rooms are built considering the legal requirements regarding insulation.
Moreover, it is saddening to read we could not meet your taste regarding the food offered, in order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients.
We will forward your remarks to the departments in charge.
Kindest wishes,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Giovanna Oliveira,
Thank you very much for choosing us and for sharing your review about your last stay.
Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.
We lament that we could not meet your taste with our gastronomic offer. If you have special dietary needs (gluten free, lactose free, vegan), we kindly encourage you to contact when booking our Call Center in case of direct booking or your travel agency in order to ensure that there is a service available that meets your needs. It is also important to inform the hotel reception beforehand so that, on the day of your arrival, we have food with the right characteristics.
We are also sorry to learn that you had a bad experience in the Spa. We would like to clarify that the Spa is run by a third company and not RIU.
Please rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority.
Thank you again for your feedback and we hope to have another opportunity to welcome you back for an enhanced experience.
With our best hopes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear GRAZIELLA OLIVEIRA,
Thank you for your valuable feedback.
Whilst we are delighted to note you enjoyed the the hotel´s great location, as our goal is to deliver the best service, it is disheartening to read that we fell short of your expectations in some aspects.
If you have special dietary needs (vegan), we kindly encourage you to contact when booking our Call Center in case or your travel agency in order to ensure that there is a service available that meets your needs. It is also important to inform the hotel reception beforehand so that, on the day of your arrival, we have food with the right characteristics.
We are also sorry to learn that you had a disappointing experience in the Spa. We would like to clarify that the Spa is run by a third company and not RIU.
Also, we cannot be held responsible for the taxi driver´s action, although we are terribly sorry for the inconveniences you experienced.
We are constantly looking for ways to improve our service therefore we are grateful for the feedback and we forwarded them to the responsible department for an adequate follow up. We hope you will consider giving us another chance to provide you with the excellent hospitality and comfortable accommodations which we are known for.
Kind regards,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Stephen,
Thank you for reaching out to us with your feedback.
We regret that we were not able to impress you with our food selection. We are also very surprised to read your comments about our staff. Tipping is completely optional and the quality of our service should not depend on it. We will send your comments to management in case these standards have not been fulfilled at some point.
We do thank you for your comments and I hope we have the pleasure of welcoming you back again in the future.
Best wishes,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear mike charles,
Thank you for sharing your feedback with us!
As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.
We will of course share your impressions with corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.
We remain with warm regards,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Liv,
Thank you for having chosen our hotel for your holiday.
We really appreciate your kind words and your recognition of our work.
It is our pleasure to hear that you enjoyed your stay with us so much.
Our team is already waiting for your next visit!
Warm regards,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Liam,
Thank you for your insights following your recent visit.
We are truly sorry to find out about your dissatisfaction and we are disappointed to realize that we have been not able to fulfil your expectations. We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to enjoy a pleasant holiday. Please be assured that this certainly does not represent the level of services and products we always trying to convey and in RIU we are committed to provide excellent quality products and services to our guests.
We appreciate your comments as they help us improve our services. For this reason, we will share your impressions with the Management team to take actions if needed.
It is our sincerest hope to have the opportunity to welcome you back in the future, so that we can provide you with a better experience.
Sincerely,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Joanne,
Thank you for your time,
We are sorry to learn that you are not enjoying your stay at our Hotel Riu Tikida Garden. We apologize for the issues regarding the accessibility to your room, we kindly encourage you to contact our front desk staff for immediate solutions. Changing the subject, even thou we want everyone to have a good time in our hotel, social aspects and certain behaviors must be considered.
Since we are fully aware of the importance of a restful sleep, we do have 24-hour staff available to assist with noise complaints as we know how important rest is while traveling. We kindly ask you to keep having fun but to respect other guest’s preferences while staying in your room.
We hope that you enjoy the rest of your vacation!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Margaret,
Thank you for sharing your concerns,
We are sorry to learn that you did not enjoy your overall experience during your stay at our Hotel Riu Tikida Garden and for not fulfilling your expectations. We have taken notes about your suggestions regarding the refurbishment and assure you that we will share it with our Management team so that they can take it into consideration.
We hope to host you again in one of our worldwide hotels in the future to provide you a much greater experience!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Lindsay,
We appreciate you taking the time to share your feedback with us.
While we are really glad to read that our friendly staff, excellent location and beautiful grounds made you enjoy your stay at Hotel Riu Tikida Garden, we lament that our facilities in general and entertainment were not to your satisfaction. We would have liked to have been informed about your dissatisfaction so we could have helped you to enjoy a pleasant holiday.
We would like to inform you that at RIU we are constantly working on the renovation and maintenance of our portfolio of hotels so we can provide our lovely guest a more satisfactory and memorable experience.
Please rest assured that your feedback will be forward with our Management Team so we can consider it with our entire team in the next meeting.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Yours truly,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Hanane,
Thank you for your review and feedback.
It is regretful to hear that you did not enjoy your recent stay with us. We sincerely apologize for not having met your expectations and that you did not have an experience to rave about like so many of our other guests that have stayed with us.
As you might have seen in the other guest´s reviews, we are renowned for providing friendly, helpful service, so we assure you what you experienced is not acceptable to us, nor is it normal at our hotel.
Our goal is for our guests to have a nice experience. We are constantly striving to provide a service that goes above and beyond, and as we work through these challenging times with restrictions it is crucial to hear your feedback so we can learn from it and try to make it a better experience for you and others.
We can imagine that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Our best wishes to you in your future travels.
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Guy,
Thank you very much for sharing your feedback about your recent stay at Hotel Riu Tikida Garden.
While we are happy to hear that our location was to your liking and that you appreciate our lovely staff, we regret that you were displeased with the variety of beverages and our entertainment.
Please allow us to inform you that our resort is treated regularly by professional pest control teams. That said, we do occasionally encounter issues but assure you this normally does not happen and reported the pest incident to our professional pest control partners.
Your review is of the utmost importance to us so we can be aware of where to make improvements and has been forwarded to our management team for further consideration.
We would love to have the chance to serve you again and show you the experience that you should have had.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Sara,
Thank you very much for your time.
It is a pity to understand that you did not enjoy your stay at our hotel! We apologize for not being able to satisfy your taste with our gastronomic offer, as it is one of our strengths.
At the same time, we regret to hear that you may have had issues in your room and we would have liked to be informed in order to assist you. We assure you these issues are not indicative of the high standards that we strive for, and for this reason we have immediately shared your feedback with our Management Team.
We do appreciate you staying with us and regret that we did not leave you with a positive impression. Hopefully we will have the opportunity to welcome you back in the near future.
Warm regards,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Steward,
Thank you for your time,
On one hand, we appreciate that you highlight the great customer service provided by most of our staff members and our well-kept gardens!
On the other hand, we lament that the variety of our gastronomic offer did not meet your expectations. In addition, let us point out that tipping is always optional for our guests and the quality of our service does not depend on it. We will send your comments to management in case these standards have not been fulfilled at some point.
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Tony Jarrett,
Many thanks for your feedback. We are happy that you had a great time with us!
However, it is a pity that some aspects did not live up to your expectations and therefore, your comments will be shared with our Management Team.
It is indeed our intention to perform renovations in our facilities in the near future. We are looking forward to welcoming you again once they have finished for a more positive experience.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Gary Pinsent,
Thank you for sharing your comments with us.
We are truly concerned to hear about the unfortunate situation that you experienced during your stay and we hope that you are now completely recovered.
Please let us inform you that, in case of stomach discomfort, we always encourage our guests to reach out to our front desk staff to provide them with medical attention, since without a medical report it is hard to establish the cause of the illness. Furthermore, we would like to assure you that we follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards.
We have already shared your comments with our Management Team and, if you would like to raise a formal complaint, we kindly ask you to reach out to your travel agency or, if you booked directly with us, to our Customer Service Department via crm@riu.com for proper follow-up.
We do hope you allow us another opportunity to share a more positive experience with you next time.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Robert,
Thank you for being our guest and sharing your stay. It gives us an insight into your experience.
We receive great feedback about our gastronomy all of the time and for this reason we are sorry to learn that we were not able to meet your taste with our culinary offer.
Please be assured that we will share your feedback with our management department and we appreciate your feedback as it gives us an opportunity to improve upon our service and product.
We do hope you will give us another opportunity to welcome you back to one of our worldwide available hotels.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Megan,
Thank you so much for sharing your comment with us.
Even though we very much appreciate to know that the hotel in general was to your liking, we are disappointed to read your words in regards to the attitude of our staff members which we would like to apologize for since is not characteristic of our standards. We will share your concerns with the appropriate department for further consideration.
We look forward to welcoming you back in some of our worldwide hotels. Thank you for trusting.
Best regards,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Neil,
Thank you for sharing your thoughts!
We are happy to learn that overall you enjoyed your overall experience during your stay at our Hotel Riu Tikida Garden! We appreciate that you highlight our gastronomic offer, the great customer service provided by our staff members and the enjoyable work of our entertainment team!
Nevertheless, we lament that you found the temperature of one of our pools to be too cold.
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Jane,
Thank you for your time,
We lament that you did not enjoy your experience during your stay at our Hotel Riu Tikida Garden. We apologize for not meeting your taste with our gastronomic offer and that our bedrooms did not reach your expectations. We'll share your impressions with our Management team so that they can take actions accordingly!
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Caroline Swales,
Thank you for your comments!
While we are happy to hear that you appreciated the cleanliness of our hotel and our friendly staff, we regret that we were not able to reach your standards regarding our food selection.
We hope despite this that we will have the chance to host you again someday!
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Faisal,
Thank you for rating our hotel!
We are sorry to learn that you are having some issues with the mantainance in your room.
Please contact our front dest for further assistance.
We hope you enjoy the rest of your stay!
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Mohamed,
Thank you for your time,
We are glad to learn that overall you had a nice stay at our Hotel Riu Tikida Garden!
On one hand, we appreciate that you highlight our accurate location, our comfortable room and our acceptable customer service provided by our staff members!
On the other hand, we lament that we did not fully meet your taste with our gastronomic offer and that we did not reach your expectations with the work of our entertainment team.
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Allan,
Thank you for your time,
We are sorry that in general your experience with us was not what you expected and that you left our hotel with a totally opposite impression to that which we always try to convey. In RIU we are committed to provide excellent quality products and services to our guests, so we appreciate your comments as they help us improve our services. For this reason, we will share your impressions with the Management team to take actions if needed.
We hope to see you soon!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Gary,
Thank you for your time,
We are sorry to learn that our Hotel Riu Tikida Garden did not reach your expectations! We'll share your impressions with our maintenance team to take actions accordingly.
With the best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
GoogleDear Parmi,
Thank you for your time,
We lament that you did not enjoy your stay at our Hotel Riu Tikida Garden due to the reasons mentioned. We would have liked to know that you had issues with your TV and with your Internet connection as we could have helped you to fix them on spot; we kindly recommend you to contact our staff members if you have any problems. Also, we regret that we could not meet your taste with our gastronomic offer, we try to cater a wide variety of food products to satisfy every guest's taste and is frustrating to read that it was not your case.
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Nihat,
Thank you for taking the time to share your valuable remarks with us!
We are happy to learn that you had a good time during your stay at our Hotel. We appreciate your kind words and compliments.
We will be waiting for your return in anticipation!
Best wishes,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Harvey,
Thank you for your time,
We are happy to learn by your rating that overall you had a good time during your stay at our Hotel Riu Tikida Garden! Nevertheless, we are sorry to read that we could not meet your taste with our gastronomic offer and that we did not reach your expectations regarding the temperature of our pool! We'll share your concerns with our Management team so that they can take actions accordingly!
We hope to host you again in one of our worldwide hotels in the future!
Greetings,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Tris,
Thank you for rating us on Google.
We are very sorry to learn that we were not able to live up to your expectations.
We do hope that we will have the opportunity to welcome you back again for a more positive experience!
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Paul Sweby,
Many thanks for your review.
Our staff is always keen to help our guests with their needs!
We look forward to welcoming you back at Riu Hotels & Resorts.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Fatima,
Thank you for choosing RIU Hotels & Resorts and taking the time to evaluate our hotel.
Even if we could not get the full score from you, It means a lot to us to hear that you enjoyed your stay.
Maybe you would like to apply for the free membership of the Riu Class loyalty program and enjoy exclusive benefits on future stays.
We look forward to the opportunity to welcome you back again soon.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Amine Mohamed,
Thank you for reviewing the Hotel Riu Tikida Garden on Google.
We would like to have had the opportunity to listen to your suggestions during your stay since we always strive to provide our guests with a memorable experience.
We hope to welcome you again at Riu Hotels & Resorts.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Teresa Matthews,
Thank you for your review.
We are really sorry that your stay did not live up to your expectations on this occasion.
We will work to keep improving our guests’ satisfaction and hope to have the opportunity to welcome you again at RIU.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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GoogleDear Rani xxx,
Thank you for your time.
It is great that you enjoyed the overall experience at our hotel.
We are looking forward to welcoming you again at RIU.
With our best wishes we remain,
Hotel Riu Tikida Garden
Online Reputation Manager
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Surrounded by palm trees, this relaxed all-inclusive hotel in a Moorish-style building is 3 km from both the Medina quarter and the exotic Majorelle Garden. …
Warm, unfussy rooms have flat-screen TVs, minifridges and safes. Most rooms offer balconies or terraces. Moroccan-style suites add living rooms and sofabeds.
A city center shuttle is included. There are 2 eateries; 1 is a formal restaurant. Other amenities consist of 2 bars, indoor and outdoor pools, and 4 tennis courts, as well as sports activities, a gym and a spa. Regular entertainment and a kids' club are available.